At DOZI, we are committed to delivering your orders quickly and efficiently. Below, you will find important details regarding our shipping and delivery process.

Shipping Timeline

  • Order Processing: Orders are processed within 24 hours of confirmation.
  • Delivery Time:
    • Inside Dhaka: 2-3 business days
    • Outside Dhaka: 3-7 business days
  • Delivery times may vary based on location, public holidays, and unforeseen circumstances.

Shipping Charges

  • Inside Dhaka: Flat delivery fee of ৳X
  • Outside Dhaka: Flat delivery fee of ৳X
  • Free shipping on orders above ৳X (if applicable).

Order Tracking

  • Once your order is shipped, you will receive a tracking number via email or SMS.
  • You can track your order on our website or through the courier service’s tracking system.

Delivery Process

  • Our delivery partner will contact you before delivery to ensure a smooth handover.
  • If you are unavailable at the time of delivery, you may reschedule by contacting our support team.

Cash on Delivery (COD)

  • COD is available across Bangladesh.
  • Please have the exact amount ready at the time of delivery to ensure a smooth transaction.

Delayed Deliveries

While we strive to deliver your order on time, delays may occur due to:

  • Unexpected weather conditions
  • Courier service disruptions
  • High demand during festive seasons

If your order is delayed beyond the expected timeframe, please contact our support team for assistance.

Undelivered Orders

  • If an order is undelivered due to incorrect address details or repeated failed delivery attempts, it may be canceled or returned to us.
  • Additional shipping fees may apply for re-delivery.