At DOZI, we want you to love your purchase! If you're not completely satisfied, we offer a hassle-free return and exchange process. Please read our policy below to ensure a smooth experience.
Eligibility for Returns & Exchanges
You can request a return or exchange if:
✅ The item is unused, unwashed, and in its original condition with tags attached.
✅ The request is made within 7 days of receiving the order.
✅ The product has a valid reason for return, such as size issues, wrong item received, or a manufacturing defect.
How to Initiate a Return or Exchange
1️⃣ Contact Us: Reach out to our customer support team at [your email/phone number] with your order details.
2️⃣ Approval & Pickup: Once approved, we will arrange a pickup or request you to send the item back to us.
3️⃣ Inspection & Processing: After receiving the item, we will inspect it. If eligible, we will proceed with your requested exchange or refund.
Refund Process
- Refunds will be processed within 7-10 business days after the returned item is received and approved.
- Refunds will be issued to the original payment method or as store credit (as per customer preference).
- Shipping fees are non-refundable, unless the return is due to an error from our end.
Exchange Process
- Exchanges are subject to stock availability. If the requested size or product is unavailable, we will offer store credit or a refund.
- Exchange shipping fees may apply.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery. We will arrange a replacement or full refund at no extra cost.